Using Amazon in Mexico: Read This Before Making Your Order

IS THERE AMAZON IN MEXICO?

If you are asking this question, you’re in the right place. This article has everything you need to know about using Amazon in Mexico. 

I’ve been living in Mexico since 2018, in places including Mexico City, Oaxaca City, Guadalajara and Merida, so I’ve used Amazon delivery throughout Mexico.

Though I’ve had positive experiences with the company, it’s tricky to understand the small differences between the Amazon you know and love back home, and Amazon in Mexico.

So just what are these differences? This Ultimate Amazon in Mexico Guide will list them all for you, so ¡vamos! (that means let’s go in Spanish).

Anyone with an Amazon account in other countries can use the same login details to access the Mexican site — and there’s no need to create a new Amazon Mexico account.

Now, Amazon Prime is another story, and you would need an Amazon Prime Mexico account to take advantage of most Prime perks in Mexico (more on this to come).

You’ll want to keep other expectations in check as well; the selection on Amazon Mexico isn’t as vast as what you’re used to in the U.S., though it covers most bases.

To make your online shopping seamless, setting your Mexican address as the default shipping location is important.

This way, you’ll only see items that can actually make their way to your doorstep in Mexico.

In addition to the basics, Amazon México spices things up with local products and partnerships, offering a taste of the regional market.

And yes, if you’re a Mexico Amazon Prime member, expect perks like free shipping and access to Prime Video.

Last but not least, all prices on Amazon Mexico are listed in Mexican pesos (MXN) — though you can change your personal settings to show in other currencies.

To enjoy free shipping within Mexico, you must sign up for an Amazon Prime Mexico membership. This costs 99 MXN pesos monthly (about $6 USD).

Fortunately, promotional deals often offer a free month trial, so you can test it before committing to the monthly fee.

When you sign up for Amazon Prime in Mexico, you can also enjoy additional perks like Amazon Prime Video in Mexico, Prime Music, and other exclusive deals. 

You’re usually given an estimated shipping time before you purchase so you can decide before you buy if the wait time is too long.

Understanding delivery times can help you plan better when ordering from Amazon in Mexico — so let’s do a deep dive into the question, How long does it take Amazon Mexico to deliver to your location? 

If you’re in a big city like Mexico City, Guadalajara or Monterrey, you can expect dependable deliveries, and some packages may arrive earlier than expected.

The experience can be less predictable in more remote areas, though if you need quicker deliveries, you can opt for an expedited shipping method.

What if I’m not home for my Amazon Mexico delivery?

Different vendors use different carriers, meaning tracking availability isn’t consistent.

Some let you follow your package every step of the way, while others provide little to no tracking info.

This can be super frustrating because the delivery driver won’t usually leave a package if no one’s home.

📦 Using Amazon Locker Delivery in Mexico

If you aren’t sure you’ll be home when your packages are scheduled to be delivered, you might want to use an Amazon pick-up point (AKA Amazon locker).

For this, pick the “Puntos de entrega Amazon en Oxxo” option when selecting your delivery address. It will show you pick-up points at Oxxo stores near your home.

Do note this only works for smaller packages that fit in a locker. With large items, you should plan to be home when the package arrives.

How much does Amazon charge to deliver in Mexico?

How much you are charged on your Amazon Mexico package depends on whether you choose standard shipping or if you have Amazon Mexico Prime. 

If you’ve set up credit cards or debit cards on your U.S. Amazon, Canadian Amazon, or UK Amazon account, they’ll automatically show up on amazon.com.mx when you log in with the same credentials.

This feature keeps things simple, and ensures you don’t have to re-enter your payment details.

Features like business-only pricing, multi-user accounts, and tailored customer support benefit companies of all sizes.

The initiative also aims to help small and medium-sized businesses (SMBs) expand by connecting them with large corporations. 

This approach allows SMBs to grow their customer base while utilizing Amazon’s e-commerce expertise and data-driven strategies for smarter business procurement.

You can order from amazon.com or use a forwarding service (more on those below) to receive your favorite products at your Mexican address.

Remember that international shipping may involve extra costs, such as import fees and taxes, so review the details before completing your purchase.

From personal experience, Amazon U.S. often includes these import fees in the product’s price, which prevents hold-ups at Mexican customs.

For items that do ship, the estimated import and shipping fees will be shown to your chosen Mexican address. 

📦 How much does Amazon charge to ship to Mexico from the US?

It depends on your location and the item, but the shipping price is shown to you before you hit the Buy button.

Many products available on Amazon Mexico are shipped from within the country, but you’ll also find items shipped from other Amazon marketplaces in the US and beyond — so international shipping costs can vary greatly.

Trusted names like Estafeta, MexPost, DHL, FedEx, and Aeropost offer reliable forwarding services, connecting U.S.-based retailers like Amazon with shoppers in Mexico.

This setup opens up a broader range of products while making international shipping straightforward. 

How is Amazon in Mexico different from Amazon US?

Three main differences between Amazon Mexico and Amazon US include product selection, language options, and shipping/delivery options. 

While your U.S. Amazon Prime membership is still valid, like Prime Video, the free shipping perks do not extend to purchases on amazon.com.mx. 

To enjoy free shipping within Mexico, you must sign up for an Amazon Prime México membership, which costs 99 pesos (about $6 USD) monthly. 

If you still want to watch videos in Mexico with your U.S. Prime account, some shows and movies available in the U.S. may not be accessible due to regional restrictions.

Other services like Prime Music, Amazon Music and Prime Reading could also be limited or unavailable in Mexico.

While U.S. Prime benefits like free shipping don’t apply in Mexico, Mexican Prime offers local benefits, including free shipping within Mexico and access to Prime Video content suitable for the region.

1. Set Your Shipping Address Correctly

Make sure your Mexican address is set up properly in your Amazon account and marked as the default.

This ensures the website shows you only items that can be delivered to your address in Mexico. 

2. Compare Prices and Import Fees

Compare prices and import fees between Amazon U.S. and Amazon Mexico to maximize your savings.

Even after factoring in international shipping and import fees, certain products may be cheaper through the U.S. platform. And other products might not be. 

Before deciding, check the total cost, including taxes and shipping. Sometimes, it’s also helpful to explore local alternatives to find what best suits your needs.

If you are paying with a foreign card, make sure that it has no foreign transaction fees to avoid paying extra (this also factors into the final cost of the item). 

3. Utilize Local Pickup Points

Instead of home delivery, you can pick up your Amazon orders from local pickup points, like Oxxo stores.

This can be particularly useful if you’re on the move or uncomfortable with home delivery. 

Local pickup points often have flexible hours and can provide a secure alternative to your mailbox.

Check the location’s hours and have your ID ready when collecting your package.

5. Double-Check Return Policies

Before making a purchase, carefully review each seller’s return policy to understand your options in case something goes wrong.

Policies may differ between vendors, and some items are non-returnable. 

Ensure you retain the original packaging, as it may be needed for a return.

Knowing the return window and requirements upfront helps you make informed buying decisions and avoids potential hassles later.

3 Amazon Alternatives in Mexico

1. Mercado Libre

Mercado Libre is a marketplace providing access to millions of products and a network of local sellers.

It’s renowned for fast delivery options and user-friendly features like Mercado Envíos for tracked shipping and Mercado Pago for secure online payments. 

Buyers can search through an immense catalog that spans electronics, apparel, furniture, and more.

With frequent sales and a trusted reputation, it’s a favorite for those looking for competitive prices and a local e-commerce experience.

2. Liverpool

Liverpool is an upscale Mexican department store chain that’s ideal for shoppers seeking curated products in electronics, apparel, and home goods.

Customers can benefit from their speedy delivery services, or choose in-store pickup if there’s a Liverpool near you for more flexibility.

The website and Liverpool app often highlights seasonal promotions and exclusive collections, making it a go-to for premium brands.

In addition, Liverpool’s loyalty program offers special discounts and rewards, giving shoppers extra value with their purchases.

3. Linio

Linio is a popular online retailer in Mexico and Latin America. It is known for its wide variety of products, from electronics to household items.

Shoppers can find daily discounts and promotions across various categories, including fashion, gadgets, and beauty. 

With secure payment methods and straightforward return policies, Linio is a convenient Amazon alternative for reliable, quick shipping and customer support.

Plus, the platform often offers interest-free installment payments, making it budget-friendly.

⚠️ Update: As of April 8, 2024, Linio ceased operations in Mexico.

Amazon in Mexico: Frequently Asked Questions

This platform caters to Mexican consumers by offering a wide range of products, localized customer service, and tailored delivery options suitable for the Mexican market.

These warehouses are strategically located to streamline distribution and improve delivery times across the country, enhancing the overall efficiency of Amazon’s service in Mexico.

While Amazon Fresh provides a wide range of grocery delivery options in other regions like the U.S., this specific service has not been extended to Mexico. 

This means you cannot order fresh food or many of the regular grocery items you might find on Amazon’s U.S. or other international sites​. 

However, if you have a Mexico Amazon Prime membership, you can also access RappiPro for free for 12 months, which has Mexico grocery delivery.

These cities host Amazon’s main operations, including fulfillment centers and delivery services, catering to a large segment of Mexico’s online shoppers.

Amazon aims to provide extensive coverage and ensures that even remote areas can access its products, although with potentially longer delivery times.